Shipping policy

Shipping Policy

Last updated: September 2, 2026

Where we ship

We ship to the United States only: all 50 states, Washington D.C. and U.S. territories. We do not currently ship to other countries, and orders with a non-U.S. shipping address cannot be placed at checkout.

Shipping cost

Standard shipping is free on every order, with no minimum purchase. There are no handling fees.

Where your order ships from

Orders are dispatched from our fulfillment partners' warehouses in China. Because your parcel travels internationally, please allow the full transit window below. Any import duties are our responsibility, not yours: you will never be asked to pay customs charges to receive a Vorda Style order.

Processing (handling) time

Orders are processed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays are processed on the next business day.

Transit time

Standard shipping takes 5 to 8 business days after processing. Total time from order to delivery is therefore typically 6 to 11 business days. Delivery to Alaska, Hawaii, U.S. territories and APO/FPO addresses may take up to 5 additional business days.

If we cannot ship on time

If we are unable to ship your order within the time stated above, we will email you with a revised date and offer you the choice to wait or to cancel for a full refund, as required by the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. If we cannot ship within 30 days of your order, we will cancel and refund it in full unless you have expressly agreed to a later date.

Tracking

You receive a tracking number by email as soon as your parcel ships. Track it on our Track Your Order page or directly with the carrier. If you have not received a tracking email within 3 business days of ordering, check your spam folder and then contact us.

Changing or cancelling an order

You can change the shipping address, swap an item or cancel your order free of charge within 24 hours of placing it by emailing support@vordastyle.com. After 24 hours the order is usually already in fulfillment and cannot be changed; you can still return it under our Refund & Return Policy once it arrives.

Incorrect address

Please check your shipping address before you complete checkout. Parcels returned to us because of an incomplete or incorrect address you supplied are refunded for the product price once they reach us.

Lost, delayed or damaged parcels

If tracking has not updated for 10 business days, or shows "delivered" but you have not received the parcel after checking with your household, neighbors and the carrier, contact us. We will open a carrier investigation and, if the parcel is confirmed lost, send a replacement or a full refund, your choice. Parcels that arrive damaged, or that contain a different product from the one you ordered, are covered at our cost by our Refund & Return Policy: send us a photo within 14 days and we will replace or refund the item.

Contact

Email : support@vordastyle.com
Phone : +1 262 205 4596
Address : 366–375 Queen's Road Central, Sheung Wan, Hong Kong
Customer Service Hours :
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed